Shipping policy

This statement was last updated on 2/16/2025

At The House Cat, we aim to process and ship your orders as quickly as possible. Below are the details of our shipping process.

1. Processing & Shipping Times

Orders are processed within 72 hours (excluding weekends and holidays).
Shipping times vary based on location and carrier but are currently uncertain. Once shipped, you will receive tracking information if available.

2. Shipping Costs

Shipping costs are calculated at checkout based on order weight and destination.
We do not offer free shipping at this time.

3. Order Tracking

If tracking is available for your order, you will receive an email with tracking details once your package has shipped.
Please allow 24-48 hours for tracking updates to appear.

4. Lost, Stolen, or Delayed Packages

The House Cat is not responsible for lost, stolen, or delayed packages once they are with the shipping carrier.
If your package is lost or delayed, please contact the carrier directly for assistance.
If your package is marked as delivered but you haven’t received it, check with neighbors or your local post office before reaching out.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email [your email] within [X] days of delivery with photos of the issue.
We will work with you to replace the item or issue a refund if necessary.

6. International Shipping

7. Changes & Cancellations

Once an order is placed, we cannot guarantee changes or cancellations. If you need to update your order, contact us as soon as possible.

4. Contact Us

If you have any questions about this shipping Policy, feel free to reach out:

📧 thehousecatogden@gmail.com
📞 385-389-2893
📍 341 27th St, Ogden, UT