Refund policy

This statement was last updated on 2/16/2025

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At The House Cat, we want you to be satisfied with your purchase. Below are our policies for refunds and exchanges.

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1. Refund Policy

We only offer refunds in cases where the issue is due to our mistake, such as:

• You received the wrong item.

• Your order arrived damaged due to an error on our part.

• You were charged incorrectly.

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If you experience any of these issues, please contact us at thehousecatogden@gmail.com within 14 days of receiving your order. Be sure to include your order number and clear photos of the issue.

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Refund Processing Time

• Refunds (if approved) will be processed within 5-7 business days to the original payment method.

• You will receive an email confirmation once the refund has been issued.

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2. Exchange Policy

We accept exchanges if you are unhappy with your item for any reason, as long as:

• The item is returned in the same condition as when it was sent.

• Exchanges are requested within 14 days of receiving your order.

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Exchange Options:

• In-store exchanges are free at 341 27th St, Ogden, UT.

• If you prefer to exchange an item by mail, you will need to cover the cost of return shipping.

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3. When Refunds & Exchanges Are Not Available

We do not offer refunds or exchanges in the following cases:

• If the item is returned damaged, used, or not in its original condition.

• If the item was damaged during shipping (please contact the carrier for claims).

• If the package was lost or stolen after it was marked as delivered.

• If an order was placed by mistake.

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4. Contact Us

If you believe you are eligible for a refund or exchange, please reach out within 14 days of receiving your order:

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📧 thehousecatogden@gmail.com
📞 385-389-2893
📍 341 27th St, Ogden, UT